Privacy Policy

Last updated: [September, 2025]

At The Cricket Farm, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or contact us.

1. Information We Collect

We may collect and process the following information:

a. Personal Information

Name
Email address
Billing and shipping address
Phone number
Payment details (processed securely via third-party payment providers)

b. Automatically Collected Data
When you visit our website, we may collect:

IP address
Browser type and device information
Pages visited and time spent on our site (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate order updates or respond to enquiries
Improve our website, products, and customer experience
Send marketing emails (only if you’ve opted in)
Prevent fraud and maintain website security

3. Cookies

Our website uses cookies to enhance your browsing experience.
Cookies help us remember your preferences and analyse website traffic.
You can disable cookies in your browser settings at any time, but some parts of the site may not function properly.

4. Sharing Your Information

We never sell or rent your personal information.
We only share data with trusted third parties when necessary to:

Fulfil orders (e.g. couriers, payment processors)
Provide website hosting and analytics services

All partners are required to handle your data securely and in compliance with GDPR.

5. Data Security

We use secure servers, encryption, and restricted access to protect your personal data from unauthorised access, alteration, or disclosure.

6. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise your rights, contact us at privacy@thecricketfarm.co.uk.

7. Data Retention

We retain your data only as long as necessary for order fulfilment, legal, and accounting purposes. Once it’s no longer needed, it’s securely deleted.

8. Third-Party Links

Our site may contain links to other websites. We’re not responsible for the privacy practices or content of those third parties.

9. Updates to This Policy

We may update this policy occasionally to reflect changes in law or our business practices. The updated version will always be posted on this page with the revised date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

The Cricket Farm 📧 Email: admin@thecricketfarm.co.uk